Blog Archive

Tuesday, December 27, 2011

Interview with Jess Golden Linehan, children's book author and illustrator


You do something a little different with your “about you” page on your website. Instead of just having a head shot photo and a short blurb about being a writer and where you live, you have more of a scrapbook page with pictures of your life. What made you decide to make it more personal and like a journal?
I wanted kids to be able to go to the site and understand it, so I thought my childhood was a good place to start. The experiences I wrote about have defined me in some way. They are at the core of who I am. My hometown is dear to me and every one knows I'm from Fall River from the time we meet.  

When people ask where I am from, I say I'm originally from Fall River but I live in Sandwich now. The memory of my grandparents' home is still a source of peace, and my Mom's work ethic is ingrained in my bones, so I wrote about those things in a way that kids can understand. 

In your bio you said as a librarian for a children’s library you liked to go to the V section. What is a V section? Who are some of your favorite picture book authors?
It's simply the place where books by author's with a "V" last name reside. Chris VanAllsburg's illustrations were a huge inspiration to me, so I was always happy to find one of his books on the returns cart where I could sneak a peek at it.

I was not a librarian at the time but a "page", which meant all I did was shelve books. I was 21 at the time, and didn't realize children's illustrations could be so rich. That little room was the birth of my dream to illustrate books. I also love Peter Sis and Mordicai Gerstein. 

Tell me a little about your writing history. When did you write your first story?
All people start out life as artists and writers, but I remember my first illustrations much more than my first writing. When I was very young, seven maybe, I used to sit for hours at my grandfather's house and draw scenes from holidays. There were all sorts of humorous things happening in those drawings and I loved them.

I always wondered what happened to them, until my grandfather died, and we were clearing out his apartment. He owned very few things in life, but he had kept my drawings safe in his bottom drawer of his bureau. I always felt I was born to draw, but I never was published.

Working full-time and being a Mom, I still found time to submit to publishers, and I came close enough to have one of my books proposed to the publisher of a well-known publishing house, but the stars never aligned. Now that my kids are older, and I have more time, I decided to pursue my dream on my own. I loved my characters and wanted them to come to life for kids, and not wait for that magical moment when a large publisher might say "yes".

That would still be nice though. My kids are my critics, and they are so good at it. I heed most of their advice on books. Since they are kids they have a great sense of what works and where I might fall flat on my face!  

Salty Pond Publishers is your own imprint. Prior to self publishing, did you contact any other publishers to produce your book? How/why did you decide to go it on your own?
I began to submit to publishers many years ago. For a few years, I only received postcard form letters back, but then I began to receive personal responses which to me was thrilling. I did submit Martin to one editor who gave me some great advice about my sketches, but I was at a point in life where other obligations took over. About a year and a half ago I decided to go all out and do full-color illustrations for all of the pages, and tackle the learning curve of self-publishing. I'm so glad I did. 

Did you ever consider having someone else do the illustrations? Which do you consider yourself more of a writer or an illustrator? 
I struggle more with words than pictures. To me, everything is an image. I remember faces not names, and in movies I am constantly looking at the background, and the placement of the elements on the screen. 

How did you put your artwork to press?
Every picture starts as a watercolor. Then I scan the art into Creative Suite to match colors, remove any areas I don't like, (I even swapped out a face I don't think worked that well!), or add something I think belongs in the picture. For the most part it remains true to the original art. From there, I organize the pictures into a pdf and send them online to the printer, and they work their magic. Of course, I needed to get an ISBN number and register my trademark before I sent it out. Versa Press, my printer, was very professional. 

What pitfalls/frustrations did you run into with putting together this picture book? Since it was my first book, I wasn't sure how my illustrations would translate onto the printed page. I had actually drawn the text at first, instead of using a digital font, and when I received my first proof I saw it really needed to be crisp, so I added the new fonts and sent it out. My printer was very attentive and cared as much as I did about the quality, so it was no problem.  

Who were your mentors?
The mentors I found were on blogs or forums about anything and everything from file formats to character development. Thank you internet! I didn't have any in-person mentors, but since July I've met some wonderful self-published authors who have given me great advice about promotion and marketing.

After all the work in putting it together and the money do you feel satisfied with the results, the final product?
When I put the product out, it had to be something I would be proud to put my name on, so my standards were high. I was satisfied with the story, the characters and how they interact, the quality of the binding, etc., but as you probably know, authors and illustrators are usually never satisfied completely! I always find a line I could have drawn better, an area that's too weak or strong. The next book will be even better because of it. 

What has been one of the more gratifying responses you’ve had either from a parent or a child in response to your book?
I travel with a pint-size Martin and visit libraries and book stores to read-aloud and do an illustration demo. Kids love to meet the character and it gives me time to connect with readers. They'll shake Martin's hand and read along with me, shouting out the words on cue. That makes all of the struggle and the waiting and the late-night drawing marathons worth it.  

What do you know now about after publishing your first book that you wished you had known earlier?
Now there's a question I haven't had much time to think about, but maybe there is my answer! I wish I knew how to balance my time more, but I am learning. Promoting and marketing the book take time, but I also need creative time. It's like food to me. So, I'm working on better time management. 

What advice would you give someone who wants to write children’s books?
I say go for it. There are so many avenues that were not available ten years ago. On a creative level, let yourself go! Don't follow too many conventions in the beginning, since they'll drag the story down before it gets going. Instead, create from the heart, and try to put away that little voice over your shoulder that critiques everything you do. Be yourself on the page, and the authenticity will come through. You can always put the voice back on your shoulder when you're ready to edit. 

Do you have any other books in the process now?
I always do! I have the sprouts of a story with Martin and sister (people can help pick sister's name on my Facebook author page survey) and some story board sketches, but I tend to keep things to myself to make sure the story is authentic. I tend to listen to people's advice and ideas, but when I'm being creative, it's better to just let things flow. 

That’s all for today’s interview. If you would like to learn more about Jess and her writing here are some helpful links…

Saturday, December 24, 2011

Christmas in Texas

This is my first Christmas in Texas and I can see that my fellow Texans enjoy celebrating the holidays in their homes so I thought I would share the sights with you.

Bless Us All by Paul Williams
(from Muppets Christmas Carol)

Life is full of sweet surprises, everyday is a gift
The sun comes up and I can feel it lift my spirit
Fills me up with laughter, fills me up with song
I look into the eyes of love and know that I belong

Bless us all, who gather here, the loving family I hold dear
No place on earth, compares with home
And every path will bring me back from where I roam

Bless us all, that as we live
We always comfort and forgive
We have so much, that we can share
With those in need we see around us everywhere

Let us always love each other, lead us to the light
Let us hear the voice of reason, singing in the night
Let us run from anger and catch us when we fall
Teach us in our dreams and please, yes please
Bless us one and all

Bless us all with playful years
With noisy games and joyful tears
We reach for you and we stand tall
And in our prayers and dreams
We ask you bless us all

Tuesday, December 20, 2011

Interview with comical fantasy novelist, Clark Nielsen


You have a blog that is called Clark Nielsen for the Win. Is Clark winning? And if so what? It sounds like you are a fan of game shows.
I'm not really a game show fan as much as I am a fan of gamer culture and Internet memes, which adopted the phrase "for the win" for its own purposes. That's why it popped into my head when it came time to name the blog. I also started the blog the same time I was preparing to leave for China to teach English, so using "for the win" was like giving myself a small confidence boost.

Did I win in the end? Well... that's where I met my wife, so I think I did okay!

The description for your book, The Second Page says it is a comical fantasy adventure where boats get stuck in clouds, leftover food turns into monsters, and life-sized teddy bears get in fights with buffalo. Sounds like a nightmare after a night of too much drinking and eating spicy foods. How did this story really evolve?
During a family trip to Lake Powell, we were floating through the canyon in a boat, and the water was so still and reflected the canyon wall and sky so perfectly, it felt like we were flying through some bizarre mountain in the air. That imagery sparked a series of ideas about other crazy things that could happen while on a journey on a boat. Then it took off from there and turned into a full-length story! That canyon scene is still in it.

What type of reader is the audience for this book? Is it satire or merely whimsy? How does the title relate to the book?
The Second Page is intended for anyone who likes unusual adventure stories, kind of like Alice in Wonderland. It's not necessarily for kids, though, as there is mild swearing and death in it. The book started as a flat-out whimsical journey, but as the main character developed, I realized it was just as much about him growing up and coming to terms with losing his younger sister. Their last name is Page, so one thing the title refers to is his sister, the "second" Page.

The cover was done by Jared Nielsen, how are you related? Who came up with the idea for the cover? Have you worked together before?
Jared is my brother. We've done several video projects together in the past. Stuff like us running around the desert in suits. For the book, I told him what I had in mind for a cover, he sent me a sketch, and I traced and colored it in Photoshop. The design was intended for the e-book release only, which came out first, and it was a pretty rough final image. When The Second Page went paperback, I "re-shopped" the original drawing to make it look nicer.

You’ve also written two other books about teaching English in China based on your personal experiences. What made you decide to take on that career path?
I went to China, because I was bored out of my mind. I needed to have my own adventure for once. I wasn't at all qualified to be a teacher, but at the time, you didn't have to be! I would definitely have prepared better if I could do it over, because it took a long time to reach a point where I felt like I knew how to teach. Those first few months were horrible.

What was the most jarring / cultural shock you experienced in moving to China?
The most jarring cultural difference was how acceptable it was to stare and point at foreigners. A lot of areas in China still don't get many foreign visitors, and they don't try to hide the fact that they find Westerners fascinating. Every time you go outside, a bunch of people gather around just to have a look at you. It really makes you feel out of place. But the more I got to know my students and co-workers, the more I understood that, hey, we like and hate a lot of the same things and can get along just fine!

How did you decide to write the first book and then to continue on with the second?
The main book, Yes China!, is about my personal experiences in and out of China. I knew I was sitting on a lot of useful information, though, like what visas and certificates a teacher needs, that wasn't going to make it into Yes China!. So I put together a small "handbook" and released it exclusively on Kindle. They're very different books. Yes China! is casual and funny and tells a very long story whereas the teaching guide is more of a how-to pamphlet.

What’s the best advice you could give someone who wants to start a new job in a foreign country to prepare for the cultural shock?
Bring a friend! Culture shock is a lot easier to adjust to when you have someone to share it with. A good portion of my time in China was spent by myself, and it was incredibly lonely at times

You’ve now indie-published three books. What pitfalls have you hit in the process?
I knew, as a self-published author, I would have to do all the marketing myself, but I never considered just how futile some marketing attempts would be. There's always the possibility that you've planted some seeds along the way, but when you burn through $75 in Google Adwords and only see one sale that week, it can feel like a losing battle.

Publishing my books was a very straightforward and painless process, though. I would definitely go the Kindle/CreateSpace route again for my next project, whatever it may be.

If someone told you they wanted to do a book through CreateSpace what advice would you give them?
For those who want to self-publish their own work, by all means, do it! But keep in mind that the people you know won't necessarily be your biggest supporters. Don't rely solely on family and friends to buy your book and spread the word.

What is the most profitable way you’ve learned to promote your books?
Sales of The Second Page haven't been great, but I knew upfront it was hitting an over-saturated market. I was just happy to finally have it out there. Yes China! received more of a publicity push, and it shows. It's done a lot better and has at least covered the cost of publishing/marketing both books.
I wish I knew what was working well with Yes China!, but I'm honestly stumped as to where most of the sales are coming from.

One thing I've found interesting, though, is how e-book sales are beating paperback sales by about 6:1. It's made me re-think publishing paperback versions of future projects.

If you would like to learn more about Clark and his writing, here are some helpful links...
or blog.clarknielsen.com

Tuesday, December 13, 2011

Interview with mystery writer and humorist, Gayle Carline


My first question after reading your website has to be is what do you mean when you say you are a maven-in training?
"Maven" is a Yiddish word that means "know-it-all". I'm not Jewish, but I do love learning and hope someday to know it all. In the meantime, I practice, practice, practice.

After being a writer and then being selected to part of a writer’s panel at a conference, how did it feel to be the one giving advice and ideas instead of the one taking notes?
I think anyone who has spent any time writing has figured out what works and doesn't work for them, and I think we could all sit on a panel of some kind and share what we've learned with others. I'm always excited to both share what I know and to learn from others.


Let’s go back to the beginning to your first book, Freezer Burn and your protagonist, Peri Minneopa. First off why that name? 
Peri Minneopa began life as a kind of "cartoon character" invented by me and my friend, Robin. Being women of a certain age, we wanted a Superhero that reflected our lives, so we created Peri Menopause, Private Eye. She solves every case by crying, eating chocolate, and bitch-slapping people until someone confesses.                                                             

When I decided to write a mystery, I took my rather overblown Superhero and brought her down to earth. I surfed around the internet until I found a word that could be mangled into "menopause" fairly simply. The word "Minneopa" is a Dakota word, meaning "water falling twice". There's actually a park in Minnesota named that!


You place the book in Placentia, which is the area where you lived. Are there any people in the book that were based on people you knew?
I don't really like to base a lot of characters on people I actually know. It's too confining to make a real person into a character, because I'd always be thinking, "would X really do that in real life?" The most I do is pay homage to people. Peri's best friend, Blanche, is my interpretation of Suzanne Pleshette (seriously, who would not want her as a BFF?) but other than that, I try to invent all my characters. 

I've set my mysteries in my hometown of Placentia because it is a small town in the middle of the big LA/Orange County megalopolis, so I can have some homey, everyone-knows-you, feelings and yet have murders due to the metropolitan nature of the region. 


What motivated you to write this book?
I wanted to write a novel because I WANTED to. I began by writing a piece of literary fiction that now languishes at the bottom of my hard drive. It was dreck and I knew it. What I love to read, genre-wise, is mystery. So I went for it.

How many submissions did it take before you found the publisher for this book?
I actually found an independent publisher who wanted this book before it was completed. I met her at a writer's conference and she read my first 20 pages. She loved it. I didn't even get an agent. 

The next installment of the Peri Minneopa story was with Hit or Missus. When you wrote the first story was this one in the back of your mind? 
No, every time I write a book, I think it's the last idea I'll ever have. Then I think of something else - usually within a week or so.

How did this story evolve?
It evolved slowly, in fits and starts, and was a difficult child. I had this idea to make the crime revolve around real estate. Then when I began plotting, the bottom kind of fell out of the real estate market. Who would kill over a piece of property? I had to go back and re-group, find another motive for killing someone.
  
You didn’t stay with the same publisher to do the second book. What made you change and be an independent publisher? 
First of all, I never planned to become an independent publisher (also called self-pubbed, Indy author, whatever). I learned a lot from my first publisher, but simply wanted to go in a different direction, so I queried a bunch of agents and other boutique/independent publishers. The agents gave me the same feedback: they loved my book but didn't think it was "right for them at this time." I read Publisher's Weekly, I read all the blogs, I know what's happening in the industry. They were telling me I had a nice, midlist book that was not going to be sellable to the big publishing houses, because the big houses were looking for blockbusters. The other boutique publisher also loved my writing, but couldn't fit it into their schedule.

What surprised you about doing a book through CreateSpace?  
My first attempt with Createspace, I paid for their formatting services. They were incredibly helpful. My subsequent times with CreateSpace, I did it all myself and the staff was STILL incredibly helpful. And it was easy. 

What do you wish you had known earlier about publishing in working through this book?
My first book with them was actually What Would Erma Do, and I wish I had known it was so easy to do myself. I could have saved a couple hundred dollars.

What are some of the most productive ways you’ve promoted your books that you would like to share with others?
I know this will sound weird, but my biggest advice to promote your books is to engage people. Social media works great, from Facebook and Twitter, to Kindle Boards and Amazon Discussions. No one wants to hear "Buy my book! Buy my book! Have you heard about my book?" They want to get to know you. They want to know you can write well, through your statuses, blog posts, etc. They want to tell you about themselves.

The best thing I've done to promote my book is to leave a thoughtful and respectful response on an Amazon discussion without tagging my books. More than one person has said, "You get it. You're nice. I'm going to check out your books because you're not a spamming spawn of Satan." (to paraphrase)

Do you plan to do any more books about Peri’s exploits?
Yes, I'm currently writing the third mystery in the series. It is still untitled, but I'm really excited about the story.

Now let’s move on to the newest book, What Would Erma Do? This apparently comes from your work as a columnist. How long have you been writing a column for the newspaper?                                
I've been writing the columns since 2005. I write one column per week.

How hard is to come up with a humorous column each week?
Some weeks it's harder than others, but if I can't find something immediate, I can fall back on stories of when my son was little.

Have you ever written something that you thought was funny but fell flat?
Humor is so subjective, but yeah, I've started stories that just weren't working, so I had to scrap them. And there are people out there who don't get my humor at all, so I figure I'll never make them laugh.

What made you decide to write something a little more personal about yourself?
It probably comes from growing up close to my grandmother, who told tales of her life. She taught me how to tell a story.

This book is also done through CreateSpace. Do you plan on continuing to be an independent publisher? 
I take each book separately and try to figure out the best path for each. I'll probably continue to publish my humor columns independently, but I plan to query agents/publishers with the next mystery. I don't want to box myself out of any opportunity.

What advice would you give someone who is considering going this route?
Do your homework. Find your audience and court them BEFORE you have a book out. Learn from other authors who have been down ALL of the paths, traditional and independent. Study people like Scott Sigler, Barry Eisler, Joe Konrath, Michele Scott. If you decide to try the independent route, save your money and HIRE a cover designer and an EDITOR.

Could you explain what you mean by courting your audience?
By "courting your audience" I mean, before you have a book out there, ready to go, understand who you think your reader will be, and try to be more specific than, "Oh, I write romance so romance readers will love me." There are so many sub-genres to romance, just like in mystery. Does your romance occur in a lighthouse? There are lots of lighthouse lovers out there. Is there an animal in the story?

Plug into the community, whether it's breed specific or mutt-rescue or whatever. Make friends on the social media sites. Blog about your research. Offer to guest blog on their sites. Understand what makes your book unique and find those people, again, to make friends. It's not about SELL SELL SELL. It's about relationships.

One of my main characters (Benny) in FREEZER BURN is a Dean Martin fanatic. I found Dean Martin lovers, who loved my book so much they kept asking if Benny was coming back for the second book. I hadn't planned on it, but I found a way for him to return and make the story in HIT OR MISSUS even better.

What is the best writing advice that you have received that you would like to share with others?         
Gosh, I've had so much that has served me so well. Probably the best advice is to always seek out the critique of others. I think I write really well, but every time I present to a writer's group, they help me make my work better.

If you would like to learn more about Gayle and her writing, here are a couple of helpful links… her website http://www.gaylecarline.com, her blog http://gaylecarline.blogspot.com.


Sunday, December 11, 2011

The Unfilled Stocking - Gifting with Hope

As I mentioned earlier this month, the theme for the CW blog train is “gifts of the heart.” Looking through the various catalogs and flyers I’ve received from stores it would seem that the heart is not the reason behind the holiday gifting. It is more one of show someone you care by how much you spend. I’ve lost interest in that long ago due to the fact that I really don’t need more junk and when I do need something I buy it.

For me a gift from the heart is sharing something I’ve made with others like my breads, candies or roasted veggies. Yet not everyone enjoys them. And when that doesn’t work helping someone by giving them my time by making a meal or watching a child or a pet is a great gift.

Still there is more that can be done. No matter how poor we are in this country we are like millionaires compared to third world countries. Why not reach out to others in this holiday season and give something memorable? Give a gift in someone’s name to those really in need. Just deleting giving someone yet another tech gadget and donating to one of these worthy organizations instead is a much better way to share your heart.

You hear their bells and see their red kettles every Christmas. You can drop in donations anytime you hear those bells. But you can also adopt an “angel” and ensure a disadvantaged child or senior receives a gift this Christmas through The Salvation Army's Angel Giving Tree Online site. This ends 12/13. This organization has been helping the needy since the 1880’s.

This organization has a different kind of gift catalog. This where you can buy mosquito netting, farm animals, freshwater wells, and fish for those in need around the world. They also have “Operation Christmas Child” where they fill shoe boxes with everyday needs for children. Many local churches also have their own shoe box ministries for children.

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international medical humanitarian organization created in 1971. Their work is based on the humanitarian principles of medical ethics and impartiality. The organization is committed to bringing quality medical care to people in crisis regardless of their race, religion, or political affiliation.

Mission Aviation Fellowship -US is headquartered in Nampa, Idaho and operates in 14 countries with a fleet of 58 planes supporting the efforts of over 600 Christian and relief organizations working to spread the Gospel and improve the lives of isolated people. Most recently, MAF worked with Doctors Without Borders to combat a deadly measles epidemic in the Democratic Republic of the Congo (2011).

http://www.ob.org/                                                                                                                   
Operation Blessing is dedicated to alleviating human need and suffering in the United States and around the world through providing disaster relief assistance, binging clean water to villages, gving hunger relief through food banks and feeding programs, Initiating community development programs in impoverished communities, and through orphan care projects.

Local communities also have local and regional food banks that always need food. Each week when you shop try to pick up extra canned or dry goods and drop them off monthly. You could even make it a group project.

These are just a few suggestions. Find something to do in your own community – and not just at Christmas. These organizations need our help year round.

Thursday, December 8, 2011

Interview with author and editor, Suzanne Hartmann

Suzanne Hartmann loves books and they have been a part of her life from working at a library and a bookstore, and then as a publisher’s representative. Currently she is a contributing editor with Port Yonder Press. She also operates the Write This Way Critique Service. Today we will be discussing her fiction writing.

How long have you been writing?
I have a degree in Composition and Linguistics, but most of my training was for non-fiction. After graduation, I worked for eight years as a paralegal writing legal documents. I didn’t start writing fiction until my children were little. That’s when I sold four short stories to Millikin for a reading workbook. The idea of writing a novel didn’t cross my mind until 2006.

What motivated you to write that novel?
The Fast Track Thrillers began as stories I created to entertain myself during my children’s music lessons and sports practices. It didn’t enter my mind to write a book until one day when I was thinking about the latest story while taking a walk.

A thought popped into my head: “Why don’t you write them into a novel.” For a while I considered whether I was having a premature mid-life crisis, but finally decided that it was truly a nudge from God

That book was just released in November and is entitled, PERIL: A Fast Track Thriller. What makes this book special?
I love books full of unexpected twists and turns I don’t expect. That’s the type of book I would like to read, so that’s the kind of book I write. The book is a Christian suspense novel with diverse main characters. Here is a short blurb about it:

Lady Anne, an agent with enhanced strength, lives a life cloaked with secrets she must guard at all costs. Her troubles begin when she escorts King Ahmad—a Muslim who recently converted to Christianity—during his state visit to the U.S. When she uses her extraordinary abilities to rescue the King from terrorist bombs at the White House and later  at a NASCAR track, she is catapulted into the public eye and becomes a terrorist target.

Are you a long time NASCAR fan?
I wasn’t a NASCAR fan when I first started writing the Fast Track Novels. My husband liked to watch the races, but I would take a nap. That changed when I started doing research, but it took a hot pit pass at a Nationwide race (when I started volunteering with Midwest Raceway Ministries) to really pique my interest. Getting up close to the cars and the action was pretty cool.

What type of research did you do for this book?
Since I wasn’t a NASCAR fan when I started writing PERIL, I needed to do quite a bit of research. I checked out stacks of books from the library. Since I hadn’t mentioned my writing project to my family, they naturally wondered why I had checked them out. I ‘fessed up and shared my dream of writing a novel, and since then, they have all been very supportive.

Have you drawn from any of your own experiences in writing this story?
They say to write what you know, so I pulled from my personal experience for a few sections in the novel. Like Joanne, I was in a very serious car accident a long time ago. I had her scream until her throat was so raw that she couldn’t make a sound because that happened to me. The tidbit about her aunt feeling the need to pray for her sister’s family happened the night of my accident.

My dad suffered through a serious illness. Rather than do research about an illness I knew nothing about, I stuck with something familiar to me and gave one of the minor characters the same life-threatening disease.

What do you hope readers will take away from your novel
First of all, I hope they enjoy the story and consider it a good read. Beyond that, there are some important themes in the book. I hope readers take away the fact that we need to follow God’s promptings even when they don’t make sense. There is also an undercurrent about honesty, and how important it is in relationships.

What is your best writing advice?
My husband gave me this advice when I struggled to finish the first draft of PERIL and it kept me from spinning my wheels and getting stuck: Just finish the book.

It’s also important to be willing to learn. Read about the craft of writing. Attend writing conferences. Be open to errors other writers point out and to their suggestions.

Be persistent. Keep writing, keep revising, and keep querying. Eventually your writing will improve enough to catch the eye of an agent and/or editor.

Do you have another book in the process?
I am writing the sequel to PERIL, titled CONSPIRACY, due out in the summer or fall of 2012. This novel picks up where PERIL leaves off. It tells how Joanne’s life falls apart around her as she deals with a family tragedy and unfounded accusations against her and her boss, George, regarding Lady Anne’s assignments. When the attempt to discredit George fails, someone frames him for selling secrets to foreign governments. Joanne determines to do whatever it takes to find the truth even as Stuart helps her pick up the pieces of her personal life.

Do you plan on this being a series?
I already have a third book in the Fast Track Thriller series which is called REVENGE. It is scheduled for release in 2013. In this story, the man behind the conspiracy in book two isn’t content to sit in jail. He vows revenge. Joanne must fend off his attempts to expose her deepest secrets while testing a possible cure for the life-threatening illnesses stealing the lives of those with enhanced abilities. When Stuart’s life is threatened during a race, will she trade her secrets in order to save him?

That’s all for today’s interview. If you would like to learn more about Suzanne’s writing here’s some helpful links… 

If you’d like to buy her books you can do so at OakTara Publishing (http://oaktara.com))
Amazon or at her website: Fast Track Thrillers (http://fasttrackthrillers.blogspot.com)
Lastly, here’s a link to her book trailer (http://www.youtube.com/watch?v=a5gxeOhAgto)

Tuesday, December 6, 2011

In Support of Christmas Newsletters

It's that time of year when Christmas cards and their newsletters arrive telling you the exploits and achievements of the kids and adults throughout the year from friends and family that you don't keep up with on a regular basis. Some may think this is boring or at best just a bit of vanity on the part of the sender; but not me. I have been known to read them over and over.

I actually look forward to these letters even if I have kept up with the letter writers throughout the year. To me it shows a sense of continuity of our friendship and our lives. These days it's hard to remember when something happened.Was it just this year or a couple of years ago? I can't believe Thanksgiving was less than 2 weeks ago! With all that I've been working on it seems much longer.

This year more than ever I need that sense of continuity. Having just recently moved across country to a new home, I want to still feel connected to those who are no longer physically closer. I want to be reminded of what they did during this year even if I was there. I guess I still want to know that I still matter enough for them to want me to be informed.

I will also be sending out a newsletter of our happenings this year. My last newsletter in December had no inkling of a long distance move. I want my friends and relatives to have my new address and invitation to come visit if they are out this way. I will probably do a mix of both snail mail letters and email letters where I can also include a bunch of photos. I love sending e-cards as I get notice when someone picks them up. However, it is also disappointing when they aren't picked up. I know part of the reasoning why e-cards aren't opened is that people are afraid of opening emails from 3rd parties (card vendors) for fear of viruses. Still I keep sending those cards because they are so cute (and also inexpensive).

If you are thinking you may want to forgo the newsletter this year, think again. You may be surprised that your friends will miss it. A couple years ago I asked one of my friends to restart their newsletter again as it was so well written and funny. I liked it enough to even share their exploits with other friends who didn't even know them.




      

Thursday, December 1, 2011

The Gifts of the Heart

Once again it's a new month and time to promote our monthly blog chain. The topic this month is "gifts from the heart." Note the list to the right of this post for the daily routing.  Right now it's hard for me to actually think of something pleasant in a gift as I have been trying to take care of a billing problem with Verizon. So this will be my gift for you of a warning of doing business with a mega company and the promises that they make and don't keep, and how you might resolve the "service" issues.

This is not lack of payment on my part, rather it's getting money back that is owed to me. When I discontinued my service with them, that stopped the "bundling" I had with them and Direct TV.  When I made my final payment to them, which included my charges for Direct TV, they just took the money as full payment without sending the funds owed to Direct TV.  I've heard it said that "medical practice" is the art of keeping the patient entertained until nature takes its course. I guess something similar could be said of "customer services" as the art of saying "we're sorry for your inconvenience" until they handle it in their predetermined corporate time frame which has no relation to your convenience.

Two months ago I was promised those funds. At that time it took 2 hours of calls to confirm that they did owe me money instead of me owing them. Last night it was another 2 hours of calls and being bounced around like a ping pong ball. Verizon would tell me I did indeed pay them including the charges for the TV service. Next I was transferred to Direct TV to clear up the problem. At which point I was told I owed the money as their records showed I didn't pay Verizon. My final call with Verizon ended with being told to call in the morning to a different department which was now closed. I confirmed with that rep the proper time to call with my time zone and I was assured I could call at 8:00 AM.

After 5 calls and 55 minutes I am coming to the end of my patience. I have been trying to get to the correct department which is financial services. However, when you call the number (that I have confirmed with 3 reps now as the correct number) it routes you to other departments. There is no other number for me to call. Two of the 3 reps told me I would just have to keep trying as they couldn't route me to the correct department.  Two of my additional calls didn't even go through to a live person (even after saying "customer service") as when I went through their prompts the final automated response was "you're calling after hours, try again at another time." Don't you love those automated systems!

With my final call, here is what I learned...
1. The check would be in the mail (which I was promised last month) in about 2 weeks as part of my 2nd final bill. They only do this monthly and can't change or expedite the cycle.
2. They are not responsible for correcting the payment to Direct TV even though they were paid for it. I need to pay  Direct TV myself even though it was part of my bundled bill paid through them.
3. Saying "we're sorry for your inconvenience" is merely a phrase to be said. It makes just as much sense as saying "thanks for choosing Verizon, we appreciate your business."
4. A service problem with a mega company can't be handled quickly. Their phone prompts will do all they can to prevent you from talking to someone. Once you input all their required info and you get someone "live" you will have to repeat it over and over to each person you are directed to in the call process, thus prolonging the call even more.


I guess I really shouldn't be surprised how bad the customer service is as it also started badly. When we originally signed with Verizon we did so as we were guaranteed we could get a DSL connection. After 3 weeks of numerous calls to tech support to attempt to fix the lack of service and 3 reps at our house to check our phone lines and computers, we were told that our location was in a "black hole" and the service couldn't be provided as it wasn't available.